Virtual Banking Experience
Indian Bank has launched Virtual Banking Experience (VBX) for our existing customer. This dedicated platform is designed to serve digital-savvy customers who prefer to fulfill their banking needs through online channels rather than visiting physical branches.
The platform delivers a seamless, secure, and personalized banking experience through the enhanced IndSMART mobile application, enabling customers to conveniently access a wide range of banking services anytime and from anywhere.
Eligibility Criteria for VBX
VBX is available exclusively to retail customers of the Bank who fulfills the following conditions:
- Hold an active personal CIF and an operative savings account.
- Have not visited a branch in the last 9 months (barring exempted transactions/visits *).
- The retail loan account should be standard (performing), wherever a loan facility has been availed by the customer.
- At least one digital transaction in any of the saving account during the last quarter.
* Exempted Transactions/Visits:
- Locker operations
- High value transaction (> ₹5.00 lakh) through cheque (which is otherwise not possible through digital channels)
- Loan service-related visit
- Forex transactions
- Physical Term Deposit closure at branch, which was opened on or before 30.09.2025
- Activation of dormant/in-operative account and cash deposit in dormant account, in case of multiple saving accounts with one CIF.
Upon fulfilling the above eligibility criteria, customers are segmented based on the relationship value as below. (Rs. in Lakhs)
| Category | SB-Average Balance in any Single SB Account
(Last 6 Months) |
Combined TD-Average Value
(Last 6 Months) |
Combined Retail Mortgage Loan Outstanding
(As on Last Quarter end) |
| Spark | ≥ 5.00
(No upper limit) |
≥ 25.00
(No upper limit) |
≥ 200.00
(No upper limit) |
| Vibe | ≥ 1.00 and < 5.00 | ≥ 10.00 and < 25.00 | ≥ 100.00 and < 200.00 |
| Emerge | ≥ 0.25 and < 1.00 | ≥ 5.00 and < 10.00 | ≥ 50.00 and < 100.00 |
| Basic | Customers who meet the eligibility criteria but do not meet the minimum relationship value are classified under the VBX Basic category. | ||
*Terms & Conditions Apply
Spark Vibe
Emerge Basic
VBX Benefits and Services
| Feature Description | Basic | Emerge | Vibe | Spark |
| Virtual RM | ✘ | ✘ | ✔ | ✔ |
| Waiver on SMS Charges | ✘ | ✘ | ✔ | ✔ |
| Enhanced Reward Program
|
✘ | ✔ | ✔ | ✔ |
| Priority Customer Service at Branch | ✘ | ✔ | ✔ | ✔ |
| Robo Advisory | ✔ | ✔ | ✔ | ✔ |
| Quick SIP | ✔ | ✔ | ✔ | ✔ |
| Call Back request | ✔ | ✔ | ✔ | ✔ |
