Customer Centric Services
Guidelines for Opening of accounts
- Objectives of the KYC guidelines
- List of KYC documents
- Facilities to old/sick/physically impaired persons
- Facilities to visually impaired persons
- Guardianship in deposit accounts-Legal Guardianship Certificate issued under the National Trust Act, 1999 empowering the disabled persons with autism, cerebral palsy, mental retardation and multiple disabilities
- Separate line in front of each counter for senior citizen
- SB Account rules
- Current Account rules
- Nomination Rules
GOALS/ COMMITMENTS
OUR PRINCIPLES/ SALIENT FEATURES OF OUR POLICIES
COMPLAINT/ GRIEVANCE REDRESS
INFORMATION / AWARENESS
- RBI citizen’s charter regarding currency exchange facilities
- Salient features of genuine currency notes circulated by RBI
- Notices on RBI Clean Note Policy
- Monthly Customer Meet
- Authentication of Pass book entries
- Time Norms for Banking Services
- Accessible Banking Services
- Bilingual Comprehensive Notice Board
- LIST OF BRANCHES WITH NODAL OFFICER ASSISTANCE TO ASSISIT PERSONS WITH DISABILITY/DIVYANGJAN/SENIOR CITIZEN
- LIST OF BRANCHES EQUIPPED WITH RAMP/LIFT FACILITY FOR PERSONS WITH
DISABILITY/DIVYANGJAN/SENIOR CITIZEN
