Customer Complaints / Awareness
Customer Complaints / Awareness
Customer Complaints Lodgement
| National Helpline No. | 1800 1700 |
| Grievance Redressal – Scheme for grant of ex-gratia payment of difference between compound and simple interest | |
| Pradhan Mantri Jan Dhan Yojana (PMJDY) Grievance portal |
Contact Centre [Bank will contact you only from these numbers]
|
1600118088
1600118886 1600118880 1600118008 1600116066 1600116006 1600116669 1600116660 1409680777 1409690444 1600019504 1600019503 1600019501 1409863300 |
| Transaction Monitoring | 1600019505
1600118000 1600116000 |
| NR customers 24*7 Customer Care Number | |
| Non-Toll-Free Number | +91 22 4444 2888 |
| Toll Free Number | ||
| S. No | Country | Numbers |
| 1 | BAHRAIN | +973 80004138 |
| 2 | QATAR | 00 800101177 |
| 3 | MALAYSIA | 1800811173 |
| 4 | UK | 8000150930 |
| 5 | SINGAPORE | 8004923021 |
| 6 | SAUDI ARABIA | 8008501325 |
| 7 | USA | 18553003112 |
| 8 | CANADA | 18557772333 |
| 9 | UAE | 800035702688 |
Contacts for your Banking Convenience
| Facility | Number | Top Services |
| WhatsApp Banking | +91 87544 24242 | Balance Enquiry, Account Statement, Lodging of Complaint, Card Blocking, Product Features, Fastag Services, Rate of Interest on Deposits/Loans, Service Charges |
| National Cyber Crime Helpline Number | 1930 | To Report Cyber Crime Incidents |
| Block all Digital Channel Via SMS | 9231000001 | Customer can send a SMS BLOCK to 9231000001 from registered mobile number to block all digital channels |
| REKYC | 9677633000 | To do REKYC where there is no change in customer details. Customer can send a SMS <REKYC NOCHANGE CIFNO> to 9677633000 |
| CKYC | 7799022129 | To get the CKYC number customer can give a missed call |
Customer Awareness
| Cyber Security Awareness |
| Customer Education on RBI Guidelines on IRAC & P |
| Online Complaints – CGRS portal |
| Process For Claiming Unclaimed Deposit Transferred To DEAF |
| Missed Call Service
Just Dial for Balance: Customers can provide a missed call from their registered mobile number to the following numbers to receive account balance via SMS |
| Block Digital Transactions
Block all digital channels in case of fraudulent digital transactions: Customers can send SMS BLOCK to 09289592895 |
Reporting of Digital Payment Frauds/ Unauthorized Electronic Banking Transactions (UEBT) |
Customer can report Unauthorized Electronic Banking Transaction to Bank through:
Simultaneously, customer can report the incident to cyber police for investigation by lodging a compliant in the website https://www.cybercrime.gov.in/ or by calling on National Cybercrime Help Line Number:1930. |
| Mechanism of compensating customers for UEBT |
( Last modified on Sep 04, 2025 at 01:09:30 PM )
