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Inward Non-Trade Transactions

Inward Non-Trade Transactions

  • Inward Non-Trade Transactions

All MT inward messages (pacs.008) related to customer SWIFT intimation advices are automatically
communicated to the customer’s registered email address upon receipt of credit from the correspondent bank.

Documentation / Process Flow / Schedule of Charges Timelines & Escalation Matrix
Documentation for Savings Account Remittances

 

  • Up to USD 10,000 (or equivalent): No documents required for individual savings accounts. Processing handles credits seamlessly.
  • Above USD 10,000 (or equivalent):
Timelines:

 

Requests will be processed based on the submission of a complete set of documents and information.

Type of Transactions Timeline
For remittances through STP up to USD 3,000 (or equivalent), and Savings Account remittances up to USD 10,000 (or equivalent) Auto-credit to the account will be processed during branch hours on the same day*.

* (Value date + One Working Day)

For Non-Savings Accounts and Amounts Above USD 10,000:

Document Submission Time Processing & Disposal
Up to 15:30 IST Same Day*
After 15:30 IST Next Working Day

* (Value date + One Working Day)

Escalation Matrix:

If a request encounters unexpected delays or is declined due to system queries, customers may lodge formal grievances through the graded channels outlined below.

Escalation Level Authority & Contact Details
Level-1 In-charge, Remittance Desk, FXCPC:

 

FxCPC, Chennai Email: fxinward@indianbank.bank.in
Phone: 044-2815-9804
FxCPC, Mumbai Email: remittance.fxcpcmum@indianbank.bank.in
Phone: 022-2215-1660
Level-2 Branch Head, FXCPC:

 

FxCPC, Chennai Email: forexhub@indianbank.bank.in
Phone: 044-2815-9801
FxCPC, Mumbai Email: mumrpc@indianbank.bank.in
Phone: 022-2215-4244
Level-3 CO: International Division:
Email: forexhelp@indianbank.bank.in
Phone: 044-2815-9841
Documentation for Straight-Through Processing (STP) Bulk Remittances (Up to USD 3,000)

 

  • No documentation or manual intervention required.
  • Applies to automated bulk payments (Google/Facebook payouts,
    family maintenance, salary, pensions, etc.) into fully KYC-compliant resident savings accounts.
Process Flow & Approving Authorities

 

Process Flow 1
Process Flow 2
Process Flow 3

Schedule of Charges:

 

  • Standard Rates: All commissions, interest, handling fees, and exchange rates are as per the Bank’s latest Service Charges Circular.



  • for details of the latest service charges on Outward Capital Account Transactions (Overseas Investment / OPI / ECB Repayments / FDI Repatriation).

The above list of documents is indicative in nature. The Bank may request additional documentation on a case-to-case basis depending on the nature of the transaction.

 


Submission of the Legal Entity Identifier (LEI) is mandatory for all corporate transactions valued at ₹50 crore and above.

(Last modified on:Jun 23, 2026 at 09:16:46 am)