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Premium Services Bancassurance Doorstep Banking e Payment of Direct Taxes e Payment of Indirect Taxes Debenture Trustee

Outward Non-Trade Transactions

Outward Non-Trade Transactions

  • Outward Non-Trade Transactions
Documentation / Process Flow / Schedule of Charges Timelines & Escalation Matrix
Documentation for Individual Remittances under Liberalised Remittance Scheme (LRS)

 

  • Duly Filled and Signed .
  • Duly Signed .
  • Supporting Documents (As Applicable):
    • Overseas Education:
      Valid proof of university admission and education fee/payment details or education loan disbursement records.
    • Medical Treatment:
      Medical estimate or hospital expense details from the overseas healthcare provider.
    • International Travel:
      Invoices for overseas hotel accommodation or tour/travel arrangements.
 Timelines:

 

Requests will be processed based on the submission of a complete set of documents and information.

Document Submission Time Processing & Disposal
Up to 15:30 IST Same Day
After 15:30 IST Next Working Day

 

Escalation Matrix:

If a request encounters unexpected delays or is declined due to system queries, customers may lodge formal grievances through the graded channels outlined below.

Escalation Level Authority & Contact Details
Level-1 In-charge, Remittance Desk, FXCPC:

 

FxCPC, Chennai Email: forehub@indianbank.bank.in
Phone: 044-2815-9804
FxCPC, Mumbai Email: remittance.fxcpcmum@indianbank.bank.in
Phone: 022-2215-1660
Level-2 Branch Head, FXCPC:

 

FxCPC, Chennai Email: forexhub@indianbank.bank.in
Phone: 044-2815-9801
FxCPC, Mumbai Email: mumrpc@indianbank.bank.in
Phone: 022-2215-4244
Level-3 CO: International Division:
Email: forexhelp@indianbank.bank.in
Phone: 044-2815-9841
Documentation for Corporate & Non-LRS Outward Remittances

 

  • Duly Filled and Signed .
  • Duly Filled and Signed .
  • Mandatory Statutory & Tax Documents:
    • Form 145 (in lieu of Income Tax Form 15CA) – Online Income Tax Remittance Declaration.
    • Form 146 (in lieu of Income Tax Form 15CB) – Tax Withholding Certificate signed by a Chartered Accountant.
  • Legal Entity Identifier (LEI) – Mandatory for all corporate transactions valued at ₹50 crore and above.
  • Supporting Documents (As Applicable):
    • Consultancy / Software Services:
      Commercial Invoice, executed agreement/contract and work scope details.
    • Non-Resident Repatriations (NRO Accounts):
      Verified source proof (Sale Deed, inheritance documents, salary certificates, etc.) along with supporting bank statements.
    • Agency Commission:
      Executed agency agreement and proof of export proceeds.
    • Corporate Travel:
      Company authorization letter, employee passport and travel itinerary/invoices.
Process Flow & Approving Authorities 

 

Request Submission Channels

  1. Digital Channel (IndSmart Internet Banking / Mobile App):
    Customer submits a digitally signed request validated through Aadhaar OTP. The application routes directly to FXCPC.
  2. Branch Channel (Physical Walk-in):
    Customer submits physical forms directly to the Home Branch.

Processing Workflow

Operations deploy a specialized maker-checker control mechanism across front-end branches and the Forex Centralized Processing Centre (FXCPC) to safeguard international fund movements.

 


Customer Submission (Physical / Online) → Branch (Scrutiny & Forwarding) → FxCPC (Processing) → SWIFT Centre (Transmission)

  • Step 1:
    Customer submits request/application through Home Branch, IND Trade NeXT, IND Smart Mobile Banking App or Internet Banking.
  • Step 2 (Branch Intake):
    Branch completes preliminary due diligence and forwards the application to FxCPC.
  • Step 3 (Central Scrutiny):
    FxCPC reviews the transaction for FEMA compliance, international trade guidelines and sanctions screening.
  • Step 4 (International Dispatch):
    SWIFT Centre In-Charge authorizes outward SWIFT messages (MT103, MT202 or ISO 20022 MX equivalents) and initiates tracking.
Schedule of Charges:

 

  • Standard Rates: All commissions, interest, handling fees and exchange rates are as per the Bank’s latest Service Charges Circular.



  • for details of the latest service charges applicable to outward remittance transactions.

The above list of documents is indicative in nature. The Bank may request additional documentation on a case-to-case basis depending on the nature of the transaction.

 


Submission of the Legal Entity Identifier (LEI) is mandatory for all corporate transactions valued at ₹50 crore and above.
(Last modified on:Jun 23, 2026 at 09:12:21 am)